But, as a result, I think that it was a wise and successful choice for the rest.
Although only exchange e-mail with the person in charge, their services have been not only systematic but also personalized to us.
If there’s a fault with them, it seems that they cannot speak and write Japanese.
Under Japanese Standard Form Travel Agent Contract (which is approved by Japanese Ministry of Land, Infrastructure and Transport), in case the contract is cancelled more than 41 days prior to the starting day of the Tour, the paid-up full tour cost is refunded to the Traveler. But, the Wilderness Safari-affiliated safari camps at least in Okavango Delta require payment of a non-refundable deposit of 20% of the room rate in order to confirm the reservation, and their agents also require a non-refundable deposit (for example, 30%) of the safari fare.
Additionally, their standard rules of incurring cancellation charges are different from the Japanese agents’ below.
Consequently, it turns out that Japanese agent must have the risk of loss at least within a deposit on behalf of their customer in case of cancellation.
As a result, they basically don’t arrange a tour with Wilderness-affiliated camps and even if make arrangements for the camps at their customer’s request, in order to reduce the risk, they don’t make a booking until very last minute and furthermore their fare goes up.
Therefore, if you want to select Wilderness-affiliated camps, you should ask Wilderness-affiliated overseas travel agent.
Japanese agent
(Package Tour Contract with the use of an Aircraft) when leaving Japan or returning to Japan
(excluding Tour Contracts specified in the next Paragraph)
(a) In cases where the starting day of the Tour falls within the *PeakSeason, and the Contract is cancelled no earlier than 40 days prior to the starting day of the Tour (except in the following cases from (b) through (d)).
⇒Up to 10% of the Tour Price
(b) In cases where the Contract is cancelled no earlier than 30 days
prior to the starting day of the Tour (except in the following cases from(c) through (d)).
⇒Up to 20% of theTour Price
(c) In cases where the Contract is cancelled no earlier than two days
prior to the starting day of the Tour (except in the case described in (d)below).
⇒Up to 50% of theTour Price
(d) In cases where the Contract is cancelled after the start of the Tour orthe Traveler does not participate in the Tour without notice (no show).
⇒Up to 100% of theTour Price
American agent (affiliated with Wilderness Safaris )
Cancellations are only effective upon the agent's receipt of written notification, signed by the client. If cancellation is made prior 8 weeks before departure, your 30% deposit is forfeited. If your cancellation is made after the due to full payment trip fare, additional charges will be levied. The scale of charges, expressed as a percentage of the trip price, is as follows:
・More than 8 weeks notice~Deposit (30%) forfeited
・Less than 8 weeks notice~45%
・Less than 4 weeks notice~50%
・Less than 3 weeks notice~60%
・Less than 2 weeks notice~100%
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